Patient Support Program: Coming Summer 2025
PATIENT SUPPORT PROGRAM
Simplifying Access to Optimal Patient Support
OptiCare supports a wide range of medications from various manufacturers through a single, unified platform. Drawing on extensive experience in Patient Support Programs, this innovative program offers a seamless, patient-centred solution tailored to diverse treatment needs.
The Physician Experience
Product-Agnostic, Patient-Centered Assistance
You can feel confident knowing your patients are supported through a patient-centred model that always prioritizes their needs. If a patient is taking multiple therapies within OptiCare or transitions to a new therapy that is also supported by OptiCare, their experience remains seamless and simplified.
In-Depth Reimbursement Knowledge & Guidance
OptiCare manages the financial complexities of specialty drug coverage, allowing you and your team to focus on patient care while easing the burden on patients by navigating insurance and out-of-pocket expenses on their behalf.
Premium "White Glove" Support
Clinics are assigned a dedicated Field Case Manager, so you always know who to contact when you have a patient support inquiry regarding any of the medications covered under OptiCare.
Streamlined Reporting
Real-time Program reports for participating medications will be centralized, simplifying the process of tracking your patient’s Program and coverage statuses.
One Dedicated Point of
Contact for Efficiency
With one dedicated point of contact, you and your staff spend less time juggling multiple support programs. Visits from Field Case Managers, shipments and communications to/from the program are streamlined, so you can spend more time focusing on patient care.
Exceptional Customer Service
Auxilium Health is renowned for our customer service, and OptiCare is no exception. Our dedicated team is here to support physicians, clinic staff, and patients alike. We focus on solutions and place patient care at the core of all we do.
Reduced Administrative Workload
OptiCare features one enrolment form, a single platform, unified resources, and one point of contact to reduce the administrative burden on clinics. This simplifies your staff's workflow and ensures faster, more consistent support for your patients - no matter the product or manufacturer.
The Physician Experience
The Patient Experience
Expert Help with
Insurance & Reimbursement
OptiCare is offered by Auxilium Health, a leader in patient support programs. With years of refining our reimbursement processes, we aim to simplify coverage navigation for specialty medications and save you valuable time. For example, we contact you ahead of time to renew insurance forms.
Personalized,
Compassionate Support
Outstanding customer service is essential for improving patient satisfaction. Our team provides personalized assistance, ensures accessibility, and prioritizes problem resolution.
One Dedicated Contact for Seamless Communication
Our dedicated Program Case Managers provide personalized guidance throughout your treatment journey, ensuring continuity and support every step of the way. They act as your insurance expert, navigating the complexities of your coverage on your behalf.
Reliable Delivery of Specialty Medications
Auxilium Health is a trusted leader in specialty medication delivery. Our distribution process safeguards product integrity and ensures medications remain safe and effective. Whether your medication is shipped directly to you or delivered to your physician, you can rely on OptiCare to get it there – safely and on time.
Comprehensive
Support for Better Care
Patient care is at the heart of our organization and we're here to make your treatment journey easier. Your feedback helps us improve, and our experienced team works efficiently to secure your coverage as quickly as possible - so you can focus on your health, not the paperwork.
Assistance in Lowering Out-of-Pocket Costs
Specialty medications can be costly. Through OptiCare, we provide manufacturer-funded financial assistance, either directly to the patient’s pharmacy or directly to the patient to eliminate or reduce the patient’s costs.
The Manufacturer Experience
Product-Agnostic Program Design
Focused on sustainability, OptiCare offers a flexible solution for a variety of therapies, unlike programs limited to specific products or brands.
Lower Staffing Costs
Since OptiCare is a product-agnostic, staff support multiple manufacturers and utilize shared resources. This leads to significantly reduced staffing costs.
Streamlined, Standardized Agreements
For efficiency and clarity, we can provide a standard Statement of Work (SOW) and Master Service Agreement (MSA), or you can provide your own.
Proven, Scalable Operational Processes
Our years of experience in patient support have allowed us to refine detailed processes and procedures, ensuring smooth program implementation and operation.
Actionable, Data-Driven Insights for Strategic Decisions
The program uses advanced analytics to deliver key insights to manufacturers, helping them identify trends, optimize resources, and improve product offerings to better serve patient needs.
Patient Support that
Adapts to You
Our agnostic patient support platform delivers proven efficiency through a standardized framework that streamlines implementation and ensures compliance. At the same time, we recognize that one size doesn’t fit all. That’s why we offer flexible customization options tailored to the unique needs and priorities of each manufacturer.
Zero Set-Up Fees
OptiCare has no setup fees; all components, including the framework, agreements, CRM, and materials, are provided.
Consistent, Compliant Program Materials
The Program offers all necessary communication letters and enrolment forms, removing the need to create these documents.
Reduced Administrative Workload
A product-agnostic support program like OptiCare reduces administrative workload by offering a turnkey solution with ready-to-use materials, contracts, workflows, reports and analytics. Manufacturers can quickly launch programs without building infrastructure from scratch.
Have Questions?
The OptiCare team is here to help. Call us at 1-866-620-1292 or email support@opticare.ca