Privacy Policy

Last updated: June 12, 2025

Auxilium Health Inc., (“we”, “us”) is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with applicable privacy laws. This policy outlines the principles and practices we follow in protecting your personal information.

What is personal information?

Personal information means information about an identifiable individual. This includes things like your name, home address and phone number, age, identifying numbers, financial information, educational history, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

Establish and manage our relations with you;
Deliver requested products and services;
Inform you of our other products and services;
Follow up with you to determine satisfaction with products and services;
Protect us against error, fraud, theft and damage;
Meet regulatory requirements; and
Any other reasonable purpose to which you provide consent.

We normally collect personal information directly from you. We may collect your information from other persons with your consent or as authorized by law such as from your healthcare provider. We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when you volunteer information for an obvious purpose.

How do we use and disclose your personal information?

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use your contact information to communicate with you about patient support services. We may also use your personal information to provide you with financial assistance as part of a patient support program. If we wish to use or disclose your personal information for any new purpose, we will ask for your consent.

We disclose personal information to unaffiliated third parties only when necessary to provide products or services or as otherwise identified in this Privacy Policy. When we do disclose such information to other parties, we require them to protect Personal Information to the same standard as we use. Please note that if such third parties are located in a foreign jurisdiction, the information becomes subject to the laws of that jurisdiction, and such third parties may be required to disclose Personal Information in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those jurisdictions.

We may also disclose personal information in the context of an actual or possible corporate reorganization, merger or amalgamation with another entity, or an actual or possible sale of all or of a substantial portion of our assets. In such circumstances, disclosure would occur on the condition that the information only be used for the purpose of evaluating the transaction, or on completion of the transaction, for the purposes outlined in this Privacy Policy.

How do we obtain consent?

We ask for consent to collect, use or disclose your personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information.

Where express consent is needed, we will normally ask you to provide your consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically (by clicking a button). You may refuse to provide consent or withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information. We may collect, use or disclose client personal information without consent only as authorized by law. To withdraw your consent, write to the Privacy Officer at the address at the end of this Privacy Policy.

How do we safeguard personal information?

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. We retain client personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes. We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

How do we keep your personal information accurate?

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.

How can you access and update your information?

You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, or find out how it has been used or disclosed, please contact our Privacy Officer using the contact information set out below. When making an access request, we require specific information from you to confirm your identity as well as to search for, and provide you with, the personal information that we hold about you. We may charge you a reasonable fee to access your personal information; but we will advise you of any fee in advance. If you need help in preparing your request, please contact our Privacy Officer. In some circumstances we may not be able to comply with your request to provide access including if it would reveal the personal information of someone else, if it is subject to legal privilege, or where otherwise prohibited by law.

You may also have certain other rights in relation to your personal information such as: (i) the right to request that computerized personal information collected from you be provided to you or another third party authorized by law to collect it in a commonly used technological format; (ii) the right to request that we cease disseminating your personal information in certain circumstances; or (iii) the right to make a complaint. To exercise these rights, please contact our Privacy Officer.

Updates to this Privacy policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website, so please review it from time to time.

Contact Us

For more information about our privacy practices or to make inquiries regarding your personal information, please contact our Privacy Officer by email at info@auxiliumhealth.ca

If you have any concerns about this Privacy Policy or our personal information handling practices, and we are not able to resolve your concern you may contact the appropriate privacy regulator.