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Patient Support Programs Dedicated to Your Care

Auxilium Health’s Patient Support Programs empower you with personalized care, guidance, and easy access to therapies—helping you focus on your health, not the complexities.

What We Offer

Dedicated, Flexible & Focused Attention

Each patient is assigned a dedicated Program Case Manager (PCM) as their single-point-of-contact, ensuring a consistent support resource. If the PCM is unavailable, a reliable backup is always ready to assist.

Financial Assistance Programs

We understand that the cost of specialty therapies can be overwhelming. Our sustainable and efficient financial assistance programs help ease the burden, allowing you to focus on your treatment.

Reimbursement Navigation Support

Insurance can be complex, but our PCMs are here to guide you every step of the way. We assist with paperwork and coordinate with your insurer and physician, allowing you to focus on your well-being.

Customer Service

Auxilium Health is recognized as a leader in customer service, with patients at the heart of everything we do. We actively seek patient feedback to ensure we are meeting your needs.

  • What is a Patient Support Program?
    A Patient Support Program (PSP) is a service provided by pharmaceutical manufacturers or healthcare organizations to assist patients in accessing and using prescribed medications. These programs often offer a range of different services that may include: Financial assistance: Providing financial aid to help patients cover the cost of their medications. Reimbursement navigation: Guiding patients through the complexities of insurance coverage and reimbursement for prescription medications. This may involve assisting with applying for coverage, helping patients understand their insurance benefits, navigating the claims process, and resolving coverage disputes. Care coordination: Coordinating patient care with healthcare providers/pharmacies and other support services. Medication management: Assisting patients with managing their medication regimen, including refills, adherence, and side effect management. Patient education: Providing information about the medication, its benefits, and potential side effects. PSPs are designed to improve patient outcomes and adherence to medication regimens. They can be particularly beneficial for patients with complex conditions, high-cost medications, or those facing financial difficulties.
  • I am a patient that needs help with paying for a medication. What can I do?
    Explore available options by consulting with your prescriber or pharmacist; they may be able to suggest a Patient Support Program that can help. Alternatively, if you already know of a PSP for your medication, you may contact the Program directly or click here to access the list of PSPs a part of the Auxilium Health network.
  • Who is eligible to participate in the program?
    Eligibility criteria may vary by program but typically include patients prescribed a specific medication or treatment.
  • What type of support does the program offer?
    Support can include enrollment assistance, reimbursement navigation, access to financial assistance, educational resources, and ongoing communication with healthcare providers.
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Patient Support Program: Coming Summer 2025

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Simplifying Access to Optimal
Patient Support

Introducing OptiCare, our new program designed to streamline therapy access. OptiCare partners with multiple manufacturers to simplify the patient support process for both patients and healthcare providers, ensuring seamless access to treatment.

Want to learn more? Reach out to one of our patient support program specialists.

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